# Research & Design: Discovery Plan

### Scoping, Resourcing & Planning Discovery

## Pre-Discovery Planning

**Everything that needs to be in done by R&D before Discovery Starts**

- Identify key Stakeholders
- Identify Key Services Involved.
- Plan & Schedule Primary Research
- Kick-off brief session with Core Discovery team
- Plan Stakeholder / Service Workshops
- Define Discovery brief & Manage expectations

#### Discovery Team

<table border="1" id="bkmrk-core-discovery-produ" style="border-collapse: collapse; width: 100.001%; border-width: 0px; height: 96.252px;"><colgroup><col style="width: 50%;"></col><col style="width: 50%;"></col></colgroup><tbody><tr style="height: 96.252px;"><td style="border-width: 0px; height: 96.252px;">Core Discovery

- Product / Project Manager
- User Researcher
- Service Designer

</td><td style="border-width: 0px; height: 96.252px;">Supportive Discovery

- Technical Architect
- Data Analyst
- UX Designer

</td></tr></tbody></table>

## Discovery Phase

**We can't make an informed decision**

- Primary Research
- Current State Blueprint
- Expert Review
- Competitor Analysis
- Existing Systems &amp; Processes
- Existing Analytics
- Identify best practice guidelines &amp; principles for the service
- Workshops with the Services, Contact Centre
- Technical Discovery

## Discovery Conclusion

**We can make an informed decision**

<table border="1" id="bkmrk-key-owner%3A-architect" style="border-collapse: collapse; width: 100.001%; border-width: 0px;"><colgroup><col style="width: 50%;"></col><col style="width: 50%;"></col></colgroup><tbody><tr><td style="border-width: 0px;">Key Owner: **Architect**, **UX, UR &amp; SD**

- Current State Blueprints
- Primary Research
- Existing Architecture
- Technical Discovery
- Expert Review
- Competitor analysis
- Existing Analytics

</td><td style="border-width: 0px;">Key Owner: **Product Manager**

- Defined problem statement
- Hypothesis
- Key unknowns &amp; Assumptions
- Refined Value Proposition
- High level outcome roadmap
- Experiment backlog
- Indicative size of opportunity

</td></tr></tbody></table>