Run

and improve through measuring and learning

ongoing

We measure metrics that matter,  continually capture customer feedback and proactively identify new opportunities to improve the product experience

➡ Input

  • Service analytics
  • Customer feedback analytics
  • Operational analytics
  • Customer service insight

Output ➡

  • Idea candidates for discovery
  • Defects backlog
  • Operational improvements
  • Candidates for experiments

🧵Golden Thread
Practices

🧵Golden Thread
Techniques

D&I Value Outcome Delivery Lifecycle v1.0 - Frame 6.jpgD&I Value Outcome Delivery Lifecycle v1.0 - Frame 7.jpg


Revision #3
Created 22 September 2023 13:49:09 by James Hall
Updated 22 September 2023 15:59:12 by James Hall