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❓What is it A customer journey map is a visual representation of the activity a user undertakes to achieve a goal with a product or service. It captures the various touchpoints, experiences, emotions, and paths and helps identify the pain points and associa...

❓What is it Creating and distributing a structured questionnaire to gather insights, feedback, or data from users or potential users, and best for capturing quantitative attitudinal data. (attitudinal = ‘what people say’ v. behavioural ‘what people do’) Su...

User Interface Testing We transform our user stories in Jira into a test plan. The test plan is then scripted to provide an automated, system-level testing of the user interface and overall customer experience. This can be run headlessly in an automated pipel...

❓What is it Lo-fi or low-fidelity prototyping, is a technique used in the early stages of the design process to create a simplified representation of a product or system. The primary goal of lo-fi prototyping is to visualize and test ideas quickly, allowing...

❓What is it Infrastructure as code (IAC) is a formalised way of scripting infrastructure requirements that can then be played, and replayed, in a target environment. Because the setup is scripted it removes the possibility of human error when executing and...

❓What is it It is used to help quickly prioritize a backlog of work associated to a service or product based on relative prioritisation. Each of the items are assessed against two criteria: the value that is realised from delivering it, and the effort requi...

❓What is it Incremental Development involves creating a product in small, successive steps, with each step building on the previous one and adding to the product's functionality. This approach allows teams to deliver value to stakeholders frequently and ga...

❓What is it User story mapping is a visual representation of the user journey across a product or service. It helps teams understand the functionality and prioritise development tasks, ensuring that the user's perspective and needs remain at the forefront. ...

❓What is it A value proposition framework is a structured approach to defining and communicating the unique value that a product or service offers to its target users. The framework is designed to offer a complete, holistic view of each of the key componen...

❓What is it The process of actively checking and monitoring systems, applications, and networks to detect and resolve potential issues before they affect users or escalate into larger problems. Instead of simply reacting to incidents after they occur (which...

❓What is it Identifies and aligns objectives or goals defined at a service/product level with those objectives and key results defined at a portfolio or directorate level. This ensures transparency across the team that the value outcomes are fully supp...

❓What is it A value proposition framework is a structured approach to defining and communicating the unique value that a product or service offers to its target users. The framework is designed to offer a complete, holistic view of each of the key componen...

❓What is it Agile estimation practices are typically used to plan sprints, which are short, time-boxed periods of work. Estimation may occur during validation and delivery phases of a delivery lifecycle. Some recommendations on this practice include: Choos...

❓What is it Defines a perceived unmet user need in a clear, concise description through the use of a problem statement template. The problem statement applies a number of lenses to the problem area, assisting the author to surface aspects that require furth...

❓What is it Generative research sometimes referred to as discovery or exploratory research, is defined as “a method of research that helps researchers develop a deeper understanding of users in order to find opportunities for solutions or innovation.” Contr...

❓What is it Ensures there is enough work in the backlog that is defined, understood and estimated to meet the definition of ready for the team to accept it as a candidate in an upcoming sprint. Refining the backlog is lead by the product manager. They iden...

❓What is it Design thinking and group discussion are highly complex processes in which thoughts are shared, ideas bubble up, and others are buried. De Bono’s Six Thinking Hats technique provides a systematic solution to sharing and improving ideas by elimin...

❓What is it A Team Charter is a collaborative document defining a team's purpose, objectives, norms, and working agreements, serving as a foundational guide for team interactions and expectations. It should be initially created as part of getting ready for...

❓What is it This collaborative technique involves running a physical or virtual session to actively explore the broad space associated to the opportunity, to generate new ideas or expand on existing idea candidates that support the realisation of an opportu...

❓What is it Continuous discovery is an ongoing practice where teams consistently engage with end users to better understand their needs, challenges, and contexts. This approach ensures that teams are not just building things right, but they're building the ...