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❓What is it This practice sits at the very core of modern ways of working. Define value incorrectly, and all subsequent work delivered will not optimise valuable outcomes. What is perceived as valuable often does not transpire to be true. Value can be high...

❓What is it This practice represents a modern methodology in software development that focuses on shortening the development cycle, increasing the automation of testing and delivery, and ensuring software can be reliably released at any time. When we talk ...

❓What is it Watching and analysing users in their natural environment to understand their behaviours, needs, pain points, and the context in which they interact with products or services. Observing how users may interact with a service or product is a grea...

❓What is it Acceptance criteria in the context of BDD refer to the specific behaviours a system should exhibit in order to be considered correct, the scenarios in which all possible acceptable behaviours are described. The approach focuses using plain langu...

❓What is it Visioning involves imagining and describing the desired state or outcome in vivid detail, providing a sense of direction and purpose. Visioning is a powerful tool for setting goals, aligning efforts, and inspiring people to work together toward...

❓What is it ITIL encompasses a number of practices for IT service management (ITSM) that aims to align IT services with the needs of the business. The Service Operations phase of ITIL ensures that IT systems are available, reliable, and performant to meet t...

❓What is it Acknowledges that no matter how much research you do, your service enhancement is just a theoretical solution to a human need or want that you hope will result in success. The hypothesis is your guess at why a particular solution will succeed. V...

❓What is it Visioning involves imagining and describing the desired state or outcome in vivid detail, providing a sense of direction and purpose. Visioning is a powerful tool for setting goals, aligning efforts, and inspiring people to work together toward...

(also known as CD3 or WSJF) ❓What is it A prioritisation approach to make value and urgency more visible. It quantifies an opportunity cost in economic terms when work is delayed, enabling more objective decision making and trade off decisions. There are ...

❓What is it Also known as Split testing is a method of comparing two versions of a digital asset, such as webpage or app against each other to determine which one performs better in terms of a given metric or objective. The idea is to show two variants (A a...

❓What is it A core component of DevOps, release management is the process of controlling the deployment of software into its execution environments. Release management ensures that software changes are delivered to users in a reliable manner. 🔑 Key Benef...

❓What is it A visualisation of the biggest assumptions and unknowns captured at various points through Ideation and Discovery phases. Captures the most important assumptions and unknowns and creates a relative priority of importance to address The visual ...

 (Future State) ❓What is it Service Design Blueprints come in two forms - current and future state mapping. A Future State Service Blueprint, much like a Current State Service Blueprint, is a visualisation tool used in service design. However, while the C...

❓What is it The Three Cs stand for Card, Conversation, and Confirmation and is a approach to refinement of the backlog items so that they are ready to be considered for inclusion in a sprint backlog. It's a technique that emphasises the importance of a use...

❓What is it Regular Retrospectives are dedicated sessions where teams reflect on their processes and performance, aiming to identify areas for improvement and celebrate successes. The event is a safe place with no observers or participants outside of the c...

❓What is it This practice sits at the very core of modern ways of working. Define value incorrectly, and all subsequent work delivered will not optimise valuable outcomes. What is perceived as valuable often does not transpire to be true. Value can be high...

Backlog Refinement and Sprint Planning Adding to the backlog We run a flexible system where anyone in the project can add an issue to the backlog in Jira. The backlog will contain a mix of technical tasks, bugs, user stories and spikes . *see below Larger...

❓What is it NPS and CSAT are the two primary industry wide measures to gauge end users overall satisfaction with a service and associated organisation. NPS stands for Net Promoter Score, and It measures user perception based on one simple question: ‘How li...

We aim for effective communication. The following questions and pointers assist to provoke reflection on ensuring the proposed outcomes from undertaking this work are met: A target audience.Who is the diagram for? Executives, developers, or just other archi...

❓What is it Mobilisation is the process of assembling and preparing a team, it involves selecting the right members, defining roles, and ensuring they have the tools and knowledge to succeed from the outset. Team mobilisation is like setting sail; with the...