Research & Design: Discovery Plan

Scoping, Resourcing & Planning Discovery

Pre-Discovery Planning

Everything that needs to be in done by R&D before Discovery Starts

Identify key Stakeholders
Identify Key Services Involved.
Plan & Schedule Primary Research
Kick-off brief session with Core Discovery team
Plan Stakeholder / Service Workshops
Define Discovery brief & Manage expectations

Discovery Team

Core Discovery

Product / Project Manager
User Researcher
Service Designer

Supportive Discovery

Technical Architect
Data Analyst
UX Designer

Discovery Phase

We can't make an informed decision

Primary Research
Current State Blueprint
Expert Review
Competitor Analysis
Existing Systems & Processes
Existing Analytics
Identify best practice guidelines & principles for the service
Workshops with the Services, Contact Centre
Technical Discovery

Discovery Conclusion

We can make an informed decision

Key Owner: Architect, UX, UR & SD

Current State Blueprints
Primary Research
Existing Architecture
Technical Discovery
Expert Review
Competitor analysis
Existing Analytics

Key Owner: Product Manager

Defined problem statement
Hypothesis
Key unknowns & Assumptions
Refined Value Proposition
High level outcome roadmap
Experiment backlog
Indicative size of opportunity

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