Discovery Techniques
5 Whys
❓What is it This analytical technique is intended to get to the root cause of a problem by ask...
Value Proposition Canvas
❓What is it A value proposition framework is a structured approach to defining and communicati...
Empathy Mapping
❓What is it A collaborative technique used by user research to build a broader understanding o...
User Journey Mapping
❓What is it A customer journey map is a visual representation of the activity a user undertake...
OKR Mapping
❓What is it Identifies and aligns objectives or goals defined at a service/product level with ...
Problem Definition
❓What is it Defines a perceived unmet user need in a clear, concise description through the us...
Opportunity Solution Tree
❓What is it A visual aid that can help you find the best place to focus your team’s energies o...
User interviews
❓What is it This is a cornerstone of qualitative research, and is recommended that some user r...
Observational study
❓What is it Watching and analysing users in their natural environment to understand their beha...
Surveys
❓What is it Creating and distributing a structured questionnaire to gather insights, feedback,...
Assumption impact quadrant matrix
❓What is it A visualisation of the biggest assumptions and unknowns captured at various points...