Validation Techniques
Team Charter
❓What is it A Team Charter is a collaborative document defining a team's purpose, objectives, ...
Test and Learn Cards
❓What is it A simple to use template that encapsulates the experiment to run against a defined...
Hypothesis Creation
❓What is it Acknowledges that no matter how much research you do, your service enhancement is ...
Cost of Delay Prioritisation
(also known as CD3 or WSJF) ❓What is it A prioritisation approach to make value and urgency m...
Effort/Value Matrix (2*2) Prioritisation
❓What is it It is used to help quickly prioritize a backlog of work associated to a service or...
A/B Testing
❓What is it Also known as Split testing is a method of comparing two versions of a digital ass...
Card Sorting
❓What is it Card sorting is a user-centred design technique used to explore how users group an...
Data Analysis
❓What is it Data analytics is the process of analysing raw data in order to draw out meaningfu...
NPS/ CSAT metric
❓What is it NPS and CSAT are the two primary industry wide measures to gauge end users overall...
Lo-Fi Prototyping
❓What is it Lo-fi or low-fidelity prototyping, is a technique used in the early stages of the ...
Service Design Blueprint Mapping
(Future State) ❓What is it Service Design Blueprints come in two forms - current and future ...
Usability testing
❓What is it Usability testing is a research method used to evaluate how usable, desirable and ...
User Story Mapping
❓What is it User story mapping is a visual representation of the user journey across a product...