Techniques Guide

❓What is it A value proposition framework is a structured approach to defining and communicati...

❓What is it Identifies and aligns objectives or goals defined at a service/product level with ...

❓What is it This collaborative technique involves running a physical or virtual session to act...

❓What is it A future visioning technique to articulate the benefits of the idea at the point o...

❓What is it Design thinking and group discussion are highly complex processes in which thought...

❓What is it A template that provokes a product mindset and critical thinking to develop, artic...

❓What is it This analytical technique is intended to get to the root cause of a problem by ask...

❓What is it A value proposition framework is a structured approach to defining and communicati...

❓What is it A collaborative technique used by user research to build a broader understanding o...

❓What is it A customer journey map is a visual representation of the activity a user undertake...

❓What is it Identifies and aligns objectives or goals defined at a service/product level with ...

❓What is it Defines a perceived unmet user need in a clear, concise description through the us...

❓What is it A visual aid that can help you find the best place to focus your team’s energies o...

❓What is it This is a cornerstone of qualitative research, and is recommended that some user r...

❓What is it Watching and analysing users in their natural environment to understand their beha...

❓What is it Creating and distributing a structured questionnaire to gather insights, feedback,...

❓What is it A visualisation of the biggest assumptions and unknowns captured at various points...

❓What is it A Team Charter is a collaborative document defining a team's purpose, objectives, ...

❓What is it A simple to use template that encapsulates the experiment to run against a defined...

❓What is it Acknowledges that no matter how much research you do, your service enhancement is ...

(also known as CD3 or WSJF) ❓What is it A prioritisation approach to make value and urgency m...

❓What is it It is used to help quickly prioritize a backlog of work associated to a service or...

❓What is it Also known as Split testing is a method of comparing two versions of a digital ass...

❓What is it Card sorting is a user-centred design technique used to explore how users group an...

❓What is it Data analytics is the process of analysing raw data in order to draw out meaningfu...

❓What is it NPS and CSAT are the two primary industry wide measures to gauge end users overall...

❓What is it Lo-fi or low-fidelity prototyping, is a technique used in the early stages of the ...

 (Future State) ❓What is it Service Design Blueprints come in two forms - current and future ...

❓What is it Usability testing is a research method used to evaluate how usable, desirable and ...

❓What is it User story mapping is a visual representation of the user journey across a product...

❓What is it User story mapping is a visual representation of the user journey across a product...

❓What is it The Three Cs stand for Card, Conversation, and Confirmation and is a approach to r...

❓What is it User story writing captures product requirements from the perspective of the end u...

(also known as CD3 or WSJF) ❓What is it A prioritisation approach to make value and urgency m...

❓What is it It is used to help quickly prioritize a backlog of work associated to a service or...

❓What is it Acceptance criteria in the context of BDD refer to the specific behaviours a syste...

❓What is it Vertical story slicing" is a concept used primarily in agile software development,...

❓What is it User story splitting breaks down a large user story into smaller multiple user sto...

❓What is it It is a consensus-based estimation technique that produces quick and reliable esti...

❓What is it It's the event where the team determines the backlog items they will work on durin...

❓What is it Regular Retrospectives are dedicated sessions where teams reflect on their process...

❓What is it Sprint reviews takes place in an informal atmosphere at the end of each sprint, wi...

❓What is it Infrastructure as code (IAC) is a formalised way of scripting infrastructure requi...

❓What is it An analytical technique that focuses on analysing the behaviour of a group of user...

❓What is it Logging and monitoring are two different processes that work together to provide a...